General Questions

Q: What services do you offer?
A: We offer a range of digital design services, including website design, graphic design, Business branding (business cards, logos etc...) 

Q: What is your design process like?

A: Our design process typically involves a discovery phase, where we learn about your project goals and requirements, followed by concept development, design refinement, and final delivery.

Q: How long does a typical project take?
A: Project timelines vary depending on the scope and complexity of the work. We provide a custom timeline for each project, but most projects take anywhere from 2-12 weeks.

Q: What is your pricing structure?
A: We offer competitive pricing based on the scope of the project. Please contact us for a custom quote.

Q: Will having a website bring me leads?

A: A website alone cannot bring you leads, you will have to put in the work to drive traffic to your site. You can invest in a digital marketing campaign or place ads on your site.


Design-Specific Questions

Q: What file formats do you work with?
A: We work with a variety of formats such as: JPG; PNG; PDF; SVG; MP4 Video; GIF...

Q: Can you work with existing branding guidelines?
A: Yes, we can work with your existing branding guidelines to ensure consistency across all designs.

Q: How many design concepts do you provide?
A: We typically provide 2-3 design concepts for each project, depending on the scope and requirements.

Q: What is your approach to user experience (UX) design?
A: Our UX design approach is user-centered, meaning we prioritize the needs and goals of your target audience in our design decisions.

Technical Questions

Q: What software and tools do you use?
A: We use a variety of software and tools, including Sketch, Figma, Adobe Creative Suite, Canva and others.

Q: Are your designs responsive and mobile-friendly?
A: Yes, all of our designs are responsive and mobile-friendly, ensuring a positive experience across all devices.

Q: Do you provide website maintenance and updates?
A: Yes, we offer website maintenance and update services to ensure your site stays secure and up-to-date.

Client Relationship Questions

Q: How do you communicate with clients?
A: We communicate with clients through email, phone, and video conferencing, various messaging services and we provide regular project updates and progress reports.

Q: What is your typical response time?
A: We respond to all inquiries and requests within 24 hours, Monday-Friday.

Q: Can I request revisions or changes?
A: Yes, we offer a revision process for all projects, and are happy to make changes to ensure your satisfaction.

Project-Specific Questions

Q: How do you handle project timelines and deadlines?
A: We prioritize meeting project timelines and deadlines, and communicate regularly with clients to ensure we're on track.

Q: Can I see examples of your work?
A: Yes, we have a sample portfolio of our work available on this site. Further examples available on request.

Q: How do you ensure confidentiality and intellectual property protection?
A: We take confidentiality and intellectual property protection seriously, and sign non-disclosure agreements (NDAs) when necessary.

Payment and Contract Questions

Q: What payment methods do you accept?
A: We accept Eft, credit and debit card payments. Contact us directly for more info.

Q: What is your cancellation policy?
A: Please contact us for our cancellation policy and terms.

Q: Do you have a contract or agreement for clients to sign?
A: Yes, we have a standard contract and agreement that outlines the scope of work, timelines, and terms for each project.