Terms and Conditions
Last updated: March 2026

1. Services

We provide digital services including website development, design, branding, social media assets and related consulting. All services are delivered according to agreed scopes, packages or written quotations.

2. Quotes, Pricing and Deposits

Quotes are valid for 14 days unless stated otherwise. A 50% upfront deposit is typically required to start a project, with the balance due on approval or launch. Retainer or monthly packages are billed in advance.

3. Project Process, Revisions and Scope

Our process generally includes discovery, concepts, design and handover or launch. Unless otherwise stated, packages include 2-3 initial concepts and up to 2 revision rounds per deliverable. Additional changes or scope additions are billed at our standard rates and may affect timelines and cost.

4. Timelines and Client Responsibilities

Estimated timelines depend on scope. Example guides: logo 1-2 weeks; single-page website 1-2 weeks; 5-7 pages 3-5 weeks. The client is responsible for providing content, feedback and approvals on time. Delays in content or feedback may extend delivery dates.

5. Deliverables and Ownership (Intellectual Property)

Upon full payment, you own the final approved deliverables (e.g., exported files, website output). Unless otherwise agreed in writing, we may retain editable working files. Any stock assets, fonts or third-party materials are licensed subject to their respective terms.

6. Third-Party Services and Accounts

Projects may rely on third-party services (e.g., domains, hosting, email, plugins, analytics). Fees for third-party services are the client's responsibility unless explicitly included. We will require access credentials where needed to deliver the service.

7. Maintenance and Support

Ongoing website maintenance and updates are available and may be included in selected packages. Work outside package scope is billed separately. While we work to keep your site secure and available, uptime and availability are ultimately subject to the hosting provider and third-party platforms.

8. Training and Handover

For self-managed packages, we provide a brief handover and basic training or guides so you can update content. Advanced training can be arranged on request.

9. Payments and Methods

Invoices are payable by EFT, credit or debit card (where available). Unless otherwise specified, payment is due on receipt. Late or non-payment may result in suspension of work or services until accounts are settled.

10. Cancellations and Refunds

Deposits are generally non-refundable once work has begun. If a project is cancelled, fees for work completed and costs incurred up to the cancellation date remain payable. Retainer or monthly packages can be cancelled with written notice before the next billing cycle unless otherwise agreed.

11. Confidentiality and Portfolio Rights

We treat your information as confidential and can sign an NDA if required. We may showcase completed work in our portfolio and marketing unless you request otherwise in writing.

12. Use of Website

You agree to use our website lawfully and not to disrupt, damage or interfere with its content or operation.

13. No Guarantees of Results

Design and websites support growth but cannot guarantee specific outcomes (e.g., leads, rankings). Performance depends on factors such as content, SEO, advertising and market conditions. We can advise on best practices and campaigns to support your goals.

14. Data Protection

We process personal information in line with POPIA. Please see our Privacy Policy for details on how we collect, use and protect data.

15. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from the use of our website or services. Our total liability is limited to the fees paid for the specific service giving rise to the claim.

16. Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page and are effective upon posting.

17. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa. We aim to resolve disputes amicably; failing that, the courts of South Africa have jurisdiction.

18. Contact

Chedcorp Digital Services
Email: info@chedcorp.co.za